Questions & answers

Frequently asked questions

  • Why do reps ask to see a merchant statement before quoting?
    Sales reps ask to see a merchant statement because it shows exactly what you're currently paying — including transaction rates, monthly fees, authorisation charges, and any hidden costs. It allows them to calculate your true effective rate, understand your card mix (debit, credit, rewards, business cards), monthly volume, and average transaction value, so they can quote accurately rather than guessing. It also helps them identify where they can save you money — for example, reducing high markup fees or removing unnecessary charges — and ensures the quote they give is competitive and tailored to your actual usage.
  • Which EPOS system is right for my hospitality business?
    The right EPOS system for your hospitality business depends on your size, service style, and operational needs, such as table management, stock control, and multi-channel ordering. At Aureus Payment Solutions, we gauge which electronic point of sale systems are best for your business’s requirements. This is based on the total cost of both software and hardware, ease of use, reporting tools, integrations, and scalability as your business grows. Guided by the importance of any of these factors will pre-determine the EPOS compatible systems and their subsequent costs.
  • What are the most important factors before choosing a card machine?
    Before choosing a card machine, make sure it is compatible with where and how your business takes payments, and that it supports the features that your customers have come to expect such as contactless and mobile wallets. Carefully compare the full cost structure — including transaction rates, monthly fees, contract terms, and any hidden charges — to understand the true effective rate. Finally, prioritise reliability, fast settlement times, strong security, and responsive customer support to avoid disruptions to your cash flow and sales.
  • My online business is considered high risk by other acquirers
    Rapyd is a strong option for many high-risk businesses because it offers global payment acceptance, multi-currency support, and cross-border settlement capabilities. As a licensed acquirer, it can provide flexible onboarding, strong authorisation rates, and built-in fraud and risk management tools to help reduce chargebacks. However, eligibility still depends on the specific industry and risk profile, so businesses must meet Rapyd's compliance requirements.